P.S. There is an opportunity below for you to provide input to The Guardian.
P.P.S. This is a long read.
Why are US consumers so angry? It’s not just high prices
American consumers are angry. Nearly 80% of Americans had a service or product problem in 2025, and about two-thirds of those felt "rage" about it, according to the "National Consumer Rage" survey.
Many consumers feel they are constantly fighting against an onslaught of overcharges, customer service hassles, shoddy products and billing mistakes that always seem to go in the company's favor. All of this comes against a background of soaring prices and rising inflation.
There's a stew of factors at work behind the rise in consumer rage: company consolidation, regulatory rollbacks, years of court decisions that limit consumer power, tech-enabled cost cuts, private equity takeovers, Covid-era business model changes, a moribund media and the rise of AI customer service, to name a few. But there is hope, too.
In the coming weeks, the Guardian plans to examine some of the causes behind this rising epidemic of consumer frustration, the impact on Americans' lives, the watchdogs on the beat, and potential solutions. Tell us your personal tales of corporate frustration here, and we'll explore this problem together.
https://www.yahoo.com/news/us/articles/ ... 05497.html