Trying to Cancel a Credit Card Account

[Hungary Jack]

I think it would be easier to escape from Alcatraz wearing a cow suit than it is to cancel a credit card through Citibank. What part of "No thank you, I don't need this credit card" is so difficult to comprehend? Are the customer service robocops reading the scripts threatened with a taser gun if they don't offer you at least special promotions to get you to stay? Can't they just process the request and let you get on with your busy day?

[tothebeach08]

It's so easy to make you mad.

[KyCardinalFan]

I agree that the credit card companies should realize that you didn't happen to dial their 10-digit phone number, navigate their phone system to an operator and then ask to cancel by mistake. I hate when they ask, "And what is the reason for your cancelling our card today?" Uhhh.... I don't want it?

[cardinalkarp]

Its pretty standard procedure. I'm sure you would do the same if you owned a business and a customer said that they would no longer be using your services. You'd want to know why.

Isn't it just good service to find out why you no longer want their services? I'm not trying to say that they should pressure you into keeping it but by no means should they just say no problem.

[KyCardinalFan]

Its pretty standard procedure. I'm sure you would do the same if you owned a business and a customer said that they would no longer be using your services. You'd want to know why.

Isn't it just good service to find out why you no longer want their services? I'm not trying to say that they should pressure you into keeping it but by no means should they just say no problem.

You're right. I should've continued my rant to say that my answer was never good enough. They always had a "good" reason for why I should keep it.

Now I just stop using a card I no longer want until they drop me for inactivity. In fact I got a postcard today from Chase saying they missed me for the last three years. Has it been that long already?