Corporate-Trained Customer Service Drones

[Hungary Jack]

It takes a mighty will not to blow your top at these $12 / hour folks on the other end of the line sitting in Sioux Falls. But they talk at you rather than with you, and it's impossible to get them to deviate from their system-generated script. Canceling a rarely-used credit card this morning was like pulling barbed wire from my anus.

And then I had to deal with the automated subscriber cancellation phone drone, which was only slightly less human than the nice but mind-numbingly persistent lady from the high plains. Again, my instruction to cancel my Atlantic subscription (charged at $18 above the market rate of $25) was met with 3 different solicitations to try "risk free" subscriptions of Alaska, Fishing & Stream, and Outdoor Life. I was really holding out for "Model Railroad Enthusiast", but I guess I don't fit the profile.

At this point, it's simply preferable not to buy anything from anyone, because God forbid you want to return your order or cancel the service.

[Leroy]

Youz got a problem with Sioux Falls?

[Hungary Jack]

Youz got a problem with Sioux Falls?

Your entire town cannot take "no thank you" for answer.

[ThatGuy]

Canceling a rarely-used credit card this morning was like pulling barbed wire from my anus.

This is all I needed to read.

[Hungary Jack]

Canceling a rarely-used credit card this morning was like pulling barbed wire from my anus.

This is all I needed to read.

Yes. It was slow and painful. I just wanted to get it over with.

[TabascoElvis]

Feel your pain. Try dealing with the dolts at the online Contact Us for support at ESPN.com to resolve an issue with a fantasy league. I spelled it out pretty clearly after doing due diligence in the help section. The reply I got? Copy and Paste of the instructs from the Help section. Thanks. Sent it back to the guy with further explanation and got a nice response from a different guy about how sorry he was that I'm having login issues. Which I'm not. I gave up. Hopefully it works out after the league is activated.

This may make you feel better.


ALERT Squeaky LANGUAGE NSFW

http://www.illwillpress.com/tech.html

[Hungary Jack]

Feel your pain. Try dealing with the dolts at the online Contact Us for support at ESPN.com to resolve an issue with a fantasy league. I spelled it out pretty clearly after doing due diligence in the help section. The reply I got? Copy and Paste of the instructs from the Help section. Thanks. Sent it back to the guy with further explanation and got a nice response from a different guy about how sorry he was that I'm having login issues. Which I'm not. I gave up. Hopefully it works out after the league is activated.

This may make you feel better.


ALERT Squeaky LANGUAGE NSFW

http://www.illwillpress.com/tech.html

I understand it when some low paid newbie cannot find an answer to a technical question, or if a low-paid service rep is not authorized to refund $850 on your credit card, but it drives me batty when, in attempting to refuse further business, the response is to try to entice you with new offers. It is as if the script writers believe that you do not exist, or that your request to cancel the account is actually a subliminal manifestation of a powerful hidden desire to purchase more useless gratuitous crap.

[New Pagodi]

This may make you feel better.


ALERT Squeaky LANGUAGE NSFW

http://www.illwillpress.com/tech.html

I like this one as well:

[/youtube]

The same warnings apply. It's actually the first of a 4 part series that's kinda funny if you have about 20 minutes to kill.