cardinalkarp wrote:I work for AT&T and feel your pain. If you have any dsl issues call 1-877-722-3755. That's the # if you have any problems/questions. I'm sure they'll transfer you to the telephone side if need be. BTW, just so you know the easiest way to ALWAYS talk to a live person is to continue to hit 0. 99% of the time that will get you to a live person, whether or not you will be able to understand them is another whole story.
Is this the correct number regardless of where a person lives in the US??? Here in ATL, I call 1-888-321-2375 for AT&T DSL issues (which is RARE). I punch in my phone number and it lets me know immediately if the the problem is an area outage and provides a timeframe for resolution. I've had to call this number twice in 2 years....each time, it was resolved quicker than estimated.
cardinalkarp wrote:I work for AT&T and feel your pain. If you have any dsl issues call 1-877-722-3755. That's the # if you have any problems/questions. I'm sure they'll transfer you to the telephone side if need be. BTW, just so you know the easiest way to ALWAYS talk to a live person is to continue to hit 0. 99% of the time that will get you to a live person, whether or not you will be able to understand them is another whole story.
Is this the correct number regardless of where a person lives in the US??? Here in ATL, I call 1-888-321-2375 for AT&T DSL issues (which is RARE). I punch in my phone number and it lets me know immediately if the the problem is an area outage and provides a timeframe for resolution. I've had to call this number twice in 2 years....each time, it was resolved quicker than estimated.
AT&T Atlanta is awesome because Dill works there
Good! Give me your home number and I'll call you next time it's out....say, 3:00 AM or so?!
cardinalkarp wrote:I work for AT&T and feel your pain. If you have any dsl issues call 1-877-722-3755. That's the # if you have any problems/questions. I'm sure they'll transfer you to the telephone side if need be. BTW, just so you know the easiest way to ALWAYS talk to a live person is to continue to hit 0. 99% of the time that will get you to a live person, whether or not you will be able to understand them is another whole story.
Is this the correct number regardless of where a person lives in the US??? Here in ATL, I call 1-888-321-2375 for AT&T DSL issues (which is RARE). I punch in my phone number and it lets me know immediately if the the problem is an area outage and provides a timeframe for resolution. I've had to call this number twice in 2 years....each time, it was resolved quicker than estimated.
AT&T Atlanta is awesome because Dill works there
Good! Give me your home number and I'll call you next time it's out....say, 3:00 AM or so?!
You need to be nice to me to get a fat discount on your account
An update: They got everything working by Thursday morning. The couple of times I've dealt with people, they've been more than competent. But, geez, it's hard to get a hold of human or, in this case, the machine that could tell me the problem wasn't specific to me.
