Rave: Smitty

[Bo Hart]

Smitty's is a local auto place.

Today I brought my car in to get it looked at; something was wrong with the transmission, I thought. He took my car for a 15-minute spin, and then took the car into the shop and looked at it for 20 minutes or so. He told me to stop back in a couple days and he'd be able to replace the missing part, telling me it would total about $80 after labor.

Smitty did not charge me at all for the 35 minutes of diagnosis.

I don't know how common this is, but I thought it was pretty cool. I thought mechanics raped your wallet at every opportunity presented.

Keep up the great customer service, Smitty!

[docellis]

Smitty's is a local auto place.

Today I brought my car in to get it looked at; something was wrong with the transmission, I thought. He took my car for a 15-minute spin, and then took the car into the shop and looked at it for 20 minutes or so. He told me to stop back in a couple days and he'd be able to replace the missing part, telling me it would total about $80 after labor.

Smitty did not charge me at all for the 35 minutes of diagnosis.

I don't know how common this is, but I thought it was pretty cool. I thought mechanics raped your wallet at every opportunity presented.

Keep up the great customer service, Smitty!

You should totally handwrite this on notebook paper and mail it to them. They'll put it up on their walls and they will always give you at least good, if not preferential treatment.

[G. Keenan]

It's great when you find a good mechanic. I had a volvo guy like Smitty in Virginia.