CHARTER

[Arthur Dent]

I did it. I signed up for Dish Network and AT&T high speed. Waiting until everything is actually installed before I make the phone call to Charter. I will enjoy telling them to shove it.

I would consider doing this but I don't want to pay for a phone line I don't use to get DSL. Or are they still requiring you to pay for that?

Yeah but it is only $12 and the total is less than with charter. I won't even be plugging a phone in though. I don't even own one.

Last time I looked into this, it was like $20-$30/mo for the phone line because they made you sign up for a long distance plan and some extra feature (like call waiting) in order to get the low price on DSL. If you paid the normal price for DSL, it was like $50/mo plus the base rate on the phone. I guess I need to look into it again. Cable is overpriced.

[docellis]

I don't have a long distance plan...and if I actually plugged a phone in and used it more than 25 times a month each call after that would be .08. So it is really the bottom of the bottom for phone service.

In a way it is kind of decent to have a fall back line if something happened to my cellphone, but even then, I'd have to go buy a phone.

[docellis]

That's good to know. I'm in the same boat - I don't have a land line - and I was wondering if the extra cost would be worth it for DSL.

The only thing that sucked was paying the $35 installation for a $12 land line that I won't even use.

[docellis]

I called to sign up for AT&T/Dish Network on this day (or so) - May 8.

I waited until everything was installed to cancel Charter.

I called to cancel my charter service on May 26th. I had paid my bill in full on May 19th. So I had one week or so worth of service I should pay for.

I got a bill today from Charter for $132.00. This is impossible.


I call them up and I am on hold now. They say that because they can't get into my house to disconnect the cable they are going to continue to charge me for it. DESPITE THE FACT THAT I HAVE EVERYTHING UNPLUGGED FROM THEIR SYSTEM SINCE I CALLED TO CANCEL.

DESPITE THE FACT THAT WHEN I CALLED TO CANCEL THE REP SAID
1. The old "I don't need to be there when they come" BS
2. That they didn't need to come inside
3. That billing would cease as of May 26th.

I am still on hold. I can't even describe the contempt and rage I feel for Charter.

[stretch]

I called to sign up for AT&T/Dish Network on this day (or so) - May 8.

I waited until everything was installed to cancel Charter.

I called to cancel my charter service on May 26th. I had paid my bill in full on May 19th. So I had one week or so worth of service I should pay for.

I got a bill today from Charter for $132.00. This is impossible.


I call them up and I am on hold now. They say that because they can't get into my house to disconnect the cable they are going to continue to charge me for it. DESPITE THE FACT THAT I HAVE EVERYTHING UNPLUGGED FROM THEIR SYSTEM SINCE I CALLED TO CANCEL.

DESPITE THE FACT THAT WHEN I CALLED TO CANCEL THE REP SAID
1. The old "I don't need to be there when they come" BS
2. That they didn't need to come inside
3. That billing would cease as of May 26th.

I am still on hold. I can't even describe the contempt and rage I feel for Charter.

Let 'em have it.

[docellis]

I am still on freaking hold.

They want to suck every last dime/moment out of my life they possibly can.

They are just seeing how long I will actually hold before I give up and try again later.

They said they are going to keep sending me bills until I make an appointment to let a tech come in to my house and disconnect something that has not been connected since May 22nd.

And if I don't make an appointment (that they will miss) to come disconnect something that isn't even connected, then they will still send me bills. Despite the fact that I haven't used there services since May 22nd and I cancelled on May 26th.

I think I am going to call a freaking attorney.

[JohnnyJay]

I think I am going to call a freaking attorney.

I would tell the person that comes on the line next that. May help in banging the nail in their head that you're not effing around anymore.

[New Pagodi]

Who ever you talked to is lying (I had to look up how to spell that). They can put your service into soft disconnect status without leaving the building. They should have done that on the 26th to finalize you’re account. Then at their leisure they physically sever the connection to you’re house either at the tap, the drop, of the box outside your house. They absolutely do not need to get into your house to do anything.

Do you know if your local office will handle matters like this. If so your probably better off going down in person to get them to straiten this out.

If not, call back, and explain what I said above. If they will not rectify your account, demand a supervisor. If the supervisor will not correct things, it's probably time to get legal help. There are probably lawyers who specialize in this, but I have no idea how to find them.

[G. Keenan]

I called to sign up for AT&T/Dish Network on this day (or so) - May 8.

I waited until everything was installed to cancel Charter.

I called to cancel my charter service on May 26th. I had paid my bill in full on May 19th. So I had one week or so worth of service I should pay for.

I got a bill today from Charter for $132.00. This is impossible.


I call them up and I am on hold now. They say that because they can't get into my house to disconnect the cable they are going to continue to charge me for it. DESPITE THE FACT THAT I HAVE EVERYTHING UNPLUGGED FROM THEIR SYSTEM SINCE I CALLED TO CANCEL.

DESPITE THE FACT THAT WHEN I CALLED TO CANCEL THE REP SAID
1. The old "I don't need to be there when they come" BS
2. That they didn't need to come inside
3. That billing would cease as of May 26th.

I am still on hold. I can't even describe the contempt and rage I feel for Charter.

HAHAHA

Did I call that or did I call that?

I hate cable companies. I've determined that they all do the following thing. You call to disconnect your service when you move and it seems easy as pie. They say, "all done, you'll get a final bill for part of the month." Then they DO NOT disconnect it and keep billing you to see if you'll notice. So you've got to call up, find some old statement, etc., to prove that you disconnected and get a your money back.

[Sausage_Gravy]

I called to sign up for AT&T/Dish Network on this day (or so) - May 8.

I waited until everything was installed to cancel Charter.

I called to cancel my charter service on May 26th. I had paid my bill in full on May 19th. So I had one week or so worth of service I should pay for.

I got a bill today from Charter for $132.00. This is impossible.


I call them up and I am on hold now. They say that because they can't get into my house to disconnect the cable they are going to continue to charge me for it. DESPITE THE FACT THAT I HAVE EVERYTHING UNPLUGGED FROM THEIR SYSTEM SINCE I CALLED TO CANCEL.

DESPITE THE FACT THAT WHEN I CALLED TO CANCEL THE REP SAID
1. The old "I don't need to be there when they come" BS
2. That they didn't need to come inside
3. That billing would cease as of May 26th.

I am still on hold. I can't even describe the contempt and rage I feel for Charter.

HAHAHA

Did I call that or did I call that?

I hate cable companies. I've determined that they all do the following thing. You call to disconnect your service when you move and it seems easy as pie. They say, "all done, you'll get a final bill for part of the month." Then they DO NOT disconnect it and keep billing you to see if you'll notice. So you've got to call up, find some old statement, etc., to prove that you disconnected and get a your money back.

ding, ding ding! Cable companies suck!