CHARTER

jimedmondsfan · Post by **jimedmondsfan** » May 3 07, 9:26 am

I have had Dish Network for 4 years. They gave us a DVR for 2 of our 3 TVs. We have had ZERO billing problems. We live out in the country so cable is not an option for us (and yes we are still on dial up for internet and we can't even get DSL). But prior to having Dish, we had to buy programming for our large satellite dish from the local cable company--it was a NIGHTMARE! They never really understood that we didn't have cable, so when we had problems with outages we would ask for a refund of those days without service on our bill and they would respond by sending a tech out to repair our cable (which we didn't have)....then tried to bill us for the tech's time and travel

docellis · Post by **docellis** » May 8 07, 6:56 am

I am officially discontinuing my relationship with Charter. I hereby give up on them.

Now I am researching new e-mail and television options.

Being in St. Louis, I assume SBC is the only other high speed internet option?

And it sounds like Dish Network is a good television option?

Post by **Radbird** » May 8 07, 7:53 am

jimedmondsfan wrote:(and yes we are still on dial up for internet and we can't even get DSL).

So you're the reason we had to resize our avatars and sigs.....

docellis · Post by **docellis** » May 8 07, 12:50 pm

I did it. I signed up for Dish Network and AT&T high speed. Waiting until everything is actually installed before I make the phone call to Charter. I will enjoy telling them to shove it.

Simbagal23 · Post by **Simbagal23** » May 8 07, 1:04 pm

Down South, we have Comcast. We had cable and high speed internet until a year ago, we dropped the internet. The internet service was terrible; we'd have 2 or 3 day outages, some times for months in a row. Each time, the explanation was "we're upgrading service in the area". Right. Since I work from home, that was 2 to 3 days lost work each month. I chewed one of their reps a new you-know-what and told them I would sue for lost time, etc. They didn't care. So, we switched to DSL (it was Bellsouth, now AT&T). Couldn't be happier! The internet connection is just as fast as cable and we NEVER lose service, NEVER. We still have Comcast cable only because our house sits up on a slope and we get a lot of high winds. Our concern is that a dish can't handle that (our neighbors have mucho problems with their dish). We'll stick with cable for now, but I'm sure we'll revisit this issue if necessary. We certainly aren't wedded to Comcast....!

G. Keenan · Post by **G. Keenan** » May 8 07, 2:37 pm

docellis wrote:I did it. I signed up for Dish Network and AT&T high speed. Waiting until everything is actually installed before I make the phone call to Charter. I will enjoy telling them to shove it.

I guarantee you they will do the following:

You will call and say you want to disconnect. They will say, okay, you're disconnected. You'll say, is that it? They'll say, yep, that's it.

That's not it. They won't disconnect you and keep billing you until you notice.

I highly recommend getting the rep's name and some kind of case number because you'll need it in the inevitable dispute.

Arthur Dent · Post by **Arthur Dent** » May 8 07, 2:45 pm

docellis wrote:I did it. I signed up for Dish Network and AT&T high speed. Waiting until everything is actually installed before I make the phone call to Charter. I will enjoy telling them to shove it.

I would consider doing this but I don't want to pay for a phone line I don't use to get DSL. Or are they still requiring you to pay for that?

docellis · Post by **docellis** » May 8 07, 3:14 pm

Arthur Dent wrote:
docellis wrote:I did it. I signed up for Dish Network and AT&T high speed. Waiting until everything is actually installed before I make the phone call to Charter. I will enjoy telling them to shove it.
I would consider doing this but I don't want to pay for a phone line I don't use to get DSL. Or are they still requiring you to pay for that?

Yeah but it is only $12 and the total is less than with charter. I won't even be plugging a phone in though. I don't even own one.

docellis · Post by **docellis** » May 8 07, 3:17 pm

G. Keenan wrote:
docellis wrote:I did it. I signed up for Dish Network and AT&T high speed. Waiting until everything is actually installed before I make the phone call to Charter. I will enjoy telling them to shove it.
I guarantee you they will do the following:

You will call and say you want to disconnect. They will say, okay, you're disconnected. You'll say, is that it? They'll say, yep, that's it.

That's not it. They won't disconnect you and keep billing you until you notice.

I highly recommend getting the rep's name and some kind of case number because you'll need it in the inevitable dispute.

I am 100% sure that you are right. I've taken down so many rep's "employee numbers" over the last 6 months - It is like you absolutely HAVE to take it down. And even when you do, it doesn't change anything. They are the worst company I've ever dealt with in my entire life.

maddash · Post by **maddash** » May 8 07, 3:18 pm

docellis wrote:
Arthur Dent wrote:
docellis wrote:I did it. I signed up for Dish Network and AT&T high speed. Waiting until everything is actually installed before I make the phone call to Charter. I will enjoy telling them to shove it.
I would consider doing this but I don't want to pay for a phone line I don't use to get DSL. Or are they still requiring you to pay for that?
Yeah but it is only $12 and the total is less than with charter. I won't even be plugging a phone in though. I don't even own one.

That's good to know. I'm in the same boat - I don't have a land line - and I was wondering if the extra cost would be worth it for DSL.