I HATE AT&T....seriously

[cardinalkarp]

Yeah, they flat out lied. As long as you give us an address we can pull any orders that have been placed at that location...closed or open. This goes for DSL, and I'm guessing phone service is the same (and it sounds like you were talking about and Internet only account which in MO accts start w/ 090xxxxxx). The problem is the number of idiots that work for this company, you never know if you're getting good info or bad info....yeah, it's pathetic.

I'm not exaggerating about close to a half-dozen calls. That would mean the same number of people lying. What would be the motivation to lie?

EDIT: That's a half-dozen calls. A dozen would be an exaggeration.

Depending on the department you were reaching you could definitely have been given bad info a half dozen times (especially it was the tech support dept overseas). Maybe I shouldn't have said lied, it's possible that lack of knowledge played a large part.

[cardinalkarp]

I know I've said this before but it's worth repeating....Always & I mean ALWAYS get the persons employee ID that you spoke w/ & if they say they can't, won't, or don't have one assume whatever infl they've told you could potentially be bunk.

[AWvsCBsteeeerike3]

So...ATT guy just came over, said there was nothing he could do, ATT doesn't guarantee advertised speed (only 75% of it and nothing on wireless), was a real condescending prick, I asked for his employee # and he somehow got wireless up to 17 mbps and hardwire up to 18 mbps. What a [expletive]. Thanks for doing your job.

[cardinalkarp]

Asking for the employee # somehow motivates them to actually do their job. Knowing that you can report them (and having that employee # is really the only way to guarantee that), will keep them from half-assing the job. Honestly, even though he got it going the way it should be I would still call and possibly report him, just for being a jerk. Having those kind of employees that have direct face to face contact w/ customers, and treating them like [expletive], is about the biggest disservice to the company there is.

I know I don't always talk up AT&T, but it's more being honest about how things are being run...and my dissatisfaction w/ that...I will always try my best to help out a customer because I know how frustrating it can be on the other end.

[TheoSqua]

I have a similar situation. I average 6-8k with sporatic drops to like 100k on wifi and i'm paying for 18k. Called and complained and they upgraded my router firmware which caused it to jump to 10-12k for a few weeks....now i'm back to 6-8k.

Being in IT I understand that this could be caused by a thousand different things but it's still annoying. I even told the tech I thought it might be a short since there's a direct correlation between how wet it is outside and how fast my internet is. I also live in an area that wasn't advertised as having service until I talked to a rep who promised they could figure out a way to get it working at my house. So it's possible that I live too far away from the nearest node to get maximum bandwidth. Regardless, it's frustrating to pay for a specific service, get locked into a contract for that service, and then get something that isn't capable of doing the job you need (I have to remote in for work a lot and those sporatic outages basically make my VPN worthless).

</rant>

[Freed Roger]

Jeeses ..reception crappin in and out during Cotton Bowl

[Freed Roger]

Oh for [expletive] sake!

[lukethedrifter]

Not with antenna

[Freed Roger]

#@&#*$*$*##!!!!!! It is like it [expletive] knows when to go out. And the only bar open around here today is BrO B Clarks

[lukethedrifter]

get an antenna