I HATE AT&T....seriously

[IMADreamer]

Hughes satellite internet is horrible. We have it at the farm because there is no other way to get "high speed" internet. It's just sad. Don't go there. I can honestly say I've never heard a happy AT&T customer either.

Is DTN Speednet available there? That's what my folks are using and it seems pretty good. It's certainly a LOT better than satellite internet.

I'm not sure, but I'll bet it is because we use a DTN set up to get weather and markets in our shop.

[docellis]

Ok, I work for AT&T & understand why you're so frustrated. It sounds to me like you keep speaking w/ technical support (which would be correct in regards to your speed issue, although they are typically unhelpful).

I think I can help you out & get you pointed in the right direction in regards to both your billing and speed/connection issues. If you want to shoot me a pm, I'll be more than happy to try and help.

I work in the dsl provisioning dept (so I typically work w/ the initial wiring) but I have the ability to help you or get you to the people that can help.

FWIW, I am very happy with my ATT. I had the worst experience possible - seriously - with Charter.

[cardinalkarp]

His Internet must be down

[AdmiralKird]

FWIW, I am very happy with my ATT. I had the worst experience possible - seriously - with Charter.

Show me on this doll where the Charter touched you.

[SHOW]

[docellis]

FWIW, I am very happy with my ATT. I had the worst experience possible - seriously - with Charter.

Show me on this doll where the Charter touched you.

[SHOW]

if you want me to show you where charter touched me, that doll is facing the wrong direction.

[AdmiralKird]

Hey 'man,' you try googling "rape doll."

Yeah see, not the best options.

[docellis]

what i am trying to say is charter [expletive] me up the ass

[lukethedrifter]

So far I hate Uverse as much as I hated Charter.

[cardinalkarp]

Well, I tried to help at least. Never got a response back from the op.

[cardsfantx]

welp, back again!! (and sorry cardinalkarp, i didn't see your response...internet was down, and then i just forgot about this thread. if you could help me this time, i'd appreciate it!!)

so about month or so ago, i get a letter that says that uverse is coming in, and we need to change from DSL to uverse....just call this 800 number within 45 days, and they will ship us a modem and router at no charge that will work with uverse.

so i call...nice lady says it's not ready yet, but she will call me back as soon as my house is ready for uverse and ship me out my modem.

last week, she calls back and says you are ready to switch on 8/29 after 8 pm! she's sending out the modem bow, and to hook it up after 8/29 8pm. i'd be getting 12 mbps (currently have 6 with dsl) for 24.95 per month.

so i wait till this morning to be sure, and......nothing. no service light comes on the new modem.

i call in to tech support, and the not american person tells me that my service has been cancelled...umm, wtf? no problem she says though, we'll just transfer you to sales and they can hook you back up with a new contract!

sales rep comes on and sets me up with a new contract for 12 mbps....for 29.95 per month....wtf? the other lady said 24.95! uh, no, it's 29.99. i'm pissed for being lied to, but i need my internet on, so i said go ahead. she processes my order, and says she'll transfer me back to uverse tech support to complete me install.

so i get tech support...5 minutes of holding/getting my info...oh, you have a uverse account now, this is dsl tech support...let me transfer you there.....

get a person on the phone from uverse tech support, who says they can set up my service....on sept 7th. ok, i'm beyond pissed at this point and raised my voice a little to explain sternly that i work from home, and i need service today, now, this minute. says they can't do it...has to be the 7th of sept. but i have a letter that says 8/29 after 8pm! sorry sir, but that order was cancelled. why?!?! i never cancelled it did i!!! no sir, you did not. ok, so turn my service on. we will sir....on the 7th of sept. give me a [expletive] supervisor now!

i get a supervisor....i checked into your account, and it seems uverse is not offered at this time for your address....

WTF WTF WTF!

then why do i have a letter saying that i do, and that i need to call you guys within 45 days to make sure i have service?!?!? why do i have the modem that you sent me?!!? how did i sign up for service with you guys for uverse?!!?!? twice apparently?!?!!?

i don't know sir....

ok, so wtf do i do now???

ummm...i'm not sure sir....do you have dsl service?

ummm, no you guys cancelled it since i "had" uverse!!

so the supervisor gets me signed back up for dsl, and it's working now (obv)...then he asks me to go to my local post office and send the uverse modem back!!

why? is uverse not coming?

no sir, it is coming, just not for a bit.

then why would i send it back and pay postage, just for you guys to send me another one back out in a little bit?!!?

so you don't get charged...

how the [expletive] do i get charged for something that is free!?!?!!?

it's not free...

ummm, i have a letter saying it's free as i don't have a choice...you guys are making me switch to uverse!!

oh, then it's prob free then sir.....

i hang up....



i cannot wait to see this [expletive] bill!!!!!!

at&t is by far the WORST [expletive] company (sorry cardinalkarp) that i have ever [expletive] dealt with. i would switch to ANY other phone/cable company if i had a choice, but alas....at&t is all i have....