The IRS - You're killing me.
Posted: March 1 21, 10:41 am
I have a tax client that needs a tax appointment at the local IRS office to straighten out some things. You can't just walk in anymore, you need to call a national number to schedule an appointment. My client has tried, and gets frustrated with the wait times so he asked me to do it. So, I get everything necessary, including power of attorney.
I make the call this morning and am on hold for 35 minutes. I get someone, explain the situation and that I need to make an appointment. She tells me that she does not have a fax machine to accept my power of attorney. In the past, during the call, you would always fax the agent a power of attorney and go from there. Not with this person, she has no fax machine. She tells me she can't transfer me and that I need to call back to the same number and basically hope the next agent I get has a fax. Wow. This could take several calls apparently, just shooting in the dark for a damn fax machine. So I call, and am told due to high call volumes, I need to wait until tomorrow. It is 11 am. WTF. I can't make the appointment without the power of attorney, but I can't get the power of attorney to anyone. I could fax it to a general number and wait 25 days for it to process. Great. So I pay 170 a year for a fax that is pretty much only used for IRS correspondence, and today it is useless.
I make the call this morning and am on hold for 35 minutes. I get someone, explain the situation and that I need to make an appointment. She tells me that she does not have a fax machine to accept my power of attorney. In the past, during the call, you would always fax the agent a power of attorney and go from there. Not with this person, she has no fax machine. She tells me she can't transfer me and that I need to call back to the same number and basically hope the next agent I get has a fax. Wow. This could take several calls apparently, just shooting in the dark for a damn fax machine. So I call, and am told due to high call volumes, I need to wait until tomorrow. It is 11 am. WTF. I can't make the appointment without the power of attorney, but I can't get the power of attorney to anyone. I could fax it to a general number and wait 25 days for it to process. Great. So I pay 170 a year for a fax that is pretty much only used for IRS correspondence, and today it is useless.
