GatewayRedbirds.com

My internet is randomly dying. After multiple phone calls and two modems, I'm ready to have your guy come out and tell me nothing's wrong in person.

So, you ask me to make sure someone is home between 9-3 on Monday. My wife stays home. You don't show. I call, and you have no record of my call. Which means I got the call center staffed by all the ghosts of the people who killed themselves because they work for you.

I reschedule you for Weds, between 1-5. My wife makes sure to stay home again. I go in for some work-related testing for 1 hour and you call 3 times in that hour. I turn my phone on, and I have 3 voicemails from you, and the final one states the appointment is cancelled because I didn't answer the phone. Of course, you never said that was going to happen. I thought the courtesy call was, well, a courtesy. But no, it's to make sure for your convenience that someone is home for the appointment I REQUESTED. I understand your time is valuable and what not, and you don't know exactly what time you'll be finished. I've never [expletive] about your timeframe like everyone else. If I'm not home when you get there, you know what? That's on me. But the least you can do, the LEAST you [expletive] can do is a [expletive] DRIVE-BY!!!!

You say you have an opening next Tuesday? That sounds swell.

As much as Charter blows, and they really blow, the service guy giving me his work cell so that I could call him directly when I had a problem was fantastic customer service. Because when it went down I called him and he got this issue taken care of straight away.

Great. So when RCN finally succumbs to a monstrous debt load and goes Chapter 7 I'll be stuck with Comcast. I might as well get two tin cups and a long string.

Be happy that you don't have to deal with Mediacom. Worst internet service ever! I haven't used them in a few years, but since I rent and a dish is not feasable, it looks like I'll be without CBS and FOX starting new years day. Yup 90% of us here in Iowa City won't be able to watch the Hawkeyes play in the Orange Bowl or be able to watch the Super Bowl from the comforts of our living rooms. Arrg!

Hungary Jack wrote:Great. So when RCN finally succumbs to a monstrous debt load and goes Chapter 7 I'll be stuck with Comcast. I might as well get two tin cups and a long string.

I'll tell you where RCN's not spending their money, quality advertisements in the North East. It's like they just discovered the first digital rendering software from 1994.

(Reuters) - Comcast Corp's proposed $45.2 billion takeover of Time Warner Cable Inc would combine the country's top two cable providers into a colossus that could reshape the U.S. pay TV and broadband industry if it clears regulatory hurdles.

http://www.reuters.com/article/2014/02/ ... 5A20140213

Something tells me this is bad.

awesome

Man, I was pissed.

TWC sucked, but not nearly as badly as Comcast or Charter sucked. I use a smaller competitor now, RCN, and my internet has only dropped maybe three times the past 6 months, and not for long. I feel bad for TWC people, their terrible, unreliable service and grouchy, ineffectual customer service may somehow get even worse now.