GatewayRedbirds.com

I purchased a nice leather and chrome office chair at C&B about 2 years ago. Then the cheap plastic casters broke under my apparently ponderous (215 lb) weight. I tried replacing the casters to no avail. I took the chair back, sans receipt or any proof of purchase other than my testimony, and they refunded 80% of the purchase price with a store credit.

My faith in humanity has been restored.

Hungary Jack wrote:I purchased a nice leather and chrome office chair at C&B about 2 years ago. Then the cheap plastic casters broke under my apparently ponderous (215 lb) weight. I tried replacing the casters to no avail. I took the chair back, sans receipt or any proof of purchase other than my testimony, and they refunded 80% of the purchase price with a store credit.

My faith in humanity has been restored.

I'm going to buy a desk from them because they treated you so well.

I was actually going to buy a desk from them anyways.

They are the anti-Comcast.

Did you tip them?

love crate and barrell, we have many things form them, most of we bought in SoCal like 9 years ago...

I do really like alot of Crate & Barrel's things and in most cases its pretty quality stuff. That said, I still think its a bit overpriced.

clement wrote:Did you tip them?

LOL. I posted instead.

Good rave. Crate and Barrel rocks when it comes to chain home goods stores. I've had similar experiences, HJ.

My store credit credit card arrived today with $153 on it. C&B rules!