Customer service RAVE
Posted: September 29 08, 6:26 pm
Awhile back I bought a set of Ultimate Ears noise isolating earphones at Radio Shack to use with my Ipod. They were on clearance at $50 and compared to the apple ear buds they were exponentially better. Unfortunately, either due to my cramming them in my messenger bag and pocket and not keeping them in a case or due to manufacturer defect they started shorting out. That sucked.
So I called Ultimate Ears and asked if there was any chance they were interested in replacing them. Rep said sure if I had a receipt of some sort. Of course I couldn't come up with it but I did find a nonspecific debit charge of $61 to Radio Shack w/ no details on it and sent a copy via email to see if they would honor it. Shockingly, she said no prob, that it would be fine.
I'm overjoyed at this turn of events.
So I called Ultimate Ears and asked if there was any chance they were interested in replacing them. Rep said sure if I had a receipt of some sort. Of course I couldn't come up with it but I did find a nonspecific debit charge of $61 to Radio Shack w/ no details on it and sent a copy via email to see if they would honor it. Shockingly, she said no prob, that it would be fine.
I'm overjoyed at this turn of events.