Service Rant, part II
Posted: May 22 08, 1:58 pm
Am I like some three-eyed freak from Mars with tentacles on my buttocks to expect vendors to do what they actually say they will do? Am I some sort of anachronistic freak with unidentifiable DNA for delivering what I promise most of the time? Why is it so hard to meet expectations?
Exhibit A: Credit card merchant services vendor Chase promises to implement new system for my retail business "in a couple weeks". The contract was signed March 18. It is now May 22. Still processing credit and debit payments through my old vendor. Their excuse: "We dropped the ball." My response "I didn't realize this was a game."
Exhibit B: Chain commercial printer promises address labels in one week. Address labels arrive--with printer chain's business address. "Congratulations, have some address labels. Please re-order." One month later, I stop by the shop. Did you reorder these labels? Blank stare, stammers, ducks.
WTF people?
Exhibit A: Credit card merchant services vendor Chase promises to implement new system for my retail business "in a couple weeks". The contract was signed March 18. It is now May 22. Still processing credit and debit payments through my old vendor. Their excuse: "We dropped the ball." My response "I didn't realize this was a game."
Exhibit B: Chain commercial printer promises address labels in one week. Address labels arrive--with printer chain's business address. "Congratulations, have some address labels. Please re-order." One month later, I stop by the shop. Did you reorder these labels? Blank stare, stammers, ducks.
WTF people?