GatewayRedbirds.com

I am home dealing with a computer issue for the shop. I got off the phone with tech, encountered another problem, and called back ten minutes later. The coordinator took the message and said the rep would call back. But he forgets the fact that I am at home, and calls the shop instead, which is closed until 11.

Are tech support people like goldfish, which have a memory span of about 7 seconds?

They encounter so many problems throughout the day that if they used the memory it took to remember facts about each case for more than the duration of the call then they would never to be able to separate work information from real life information. They'd have your and many other people's problems running through their head all day.

Hungary Jack wrote:I am home dealing with a computer issue for the shop. I got off the phone with tech, encountered another problem, and called back ten minutes later. The coordinator took the message and said the rep would call back. But he forgets the fact that I am at home, and calls the shop instead, which is closed until 11.

Are tech support people like goldfish, which have a memory span of about 7 seconds?

Yes, we... hey look, it's lunchtime.

I had this problem all the time when I ran a cash register at Wal-Mart. Someone would come in and ask if I knew what happened to their bag they left at the register four hours ago, and I wouldn't remember them at all. Normally if I noticed their bag or something, I would remember, but if it was someone who left a bag, and it got accidently mixed in with the next customers stuff, forget it.

But when you spend 9 hours checking out 400 people, you're not gonna remember some guy and his bag of Downy from 4 hours and 250 people ago.

I'm sure the same principle applies for call centers. Unless your specific circumstance is unique, you're probably just going to blend in with the 200 other people who called about normal tech support issues. A persons brain is only able to process so much, add in the fact that the job becomes so mundane that you tend to become like a robot while doing it, and it's very hard to retain specific information. I can remember some times i'd start thinking about something while running a register and i'd look up and the guy that was 3 people behind in my line was handing me cash, and i'd bel like WTF? did I just check out 3 people and not notice?

Hungary Jack wrote:I am home dealing with a computer issue for the shop. I got off the phone with tech, encountered another problem, and called back ten minutes later. The coordinator took the message and said the rep would call back. But he forgets the fact that I am at home, and calls the shop instead, which is closed until 11.

Are tech support people like goldfish, which have a memory span of about 7 seconds?

Can I have your real name so we can mark you? That is, give you special attention in the future?

ghostrunner wrote:

Hungary Jack wrote:I am home dealing with a computer issue for the shop. I got off the phone with tech, encountered another problem, and called back ten minutes later. The coordinator took the message and said the rep would call back. But he forgets the fact that I am at home, and calls the shop instead, which is closed until 11.

Are tech support people like goldfish, which have a memory span of about 7 seconds?

Can I have your real name so we can mark you? That is, give you special attention in the future?

My name is Leroy from South Dakota.

Hungary Jack wrote:Are tech support people like goldfish, which have a memory span of about 7 seconds?

Mythbusters determined goldfish can be trained to go through hoops for food.
You can substitute my 4-yo daughter - her attention-span is about 9 seconds. "I wanna play on the computer. Could I have some milk? Can we do a puzzle together? I'm hungry. Could you fix me a snack?" That's, like, in real time.