jim wrote:
So why wasn't there anyone at the United booth at all? Was there supposed to be and they were just taking a siesta?
I'm guessing there was a mix up and they checked GK in on the flight when he was first at the counter. Once the rest of the flight was checked in while he was sorting out his thing in customs, they assumed the flight was fully checked in and closed the counter. That's the only explanation that makes sense - never heard of an airline closing a counter so early before a flight when not everyone had checked in.
No, I was never checked in, never issued a boarding pass. I finally found that out when I talked to a rep in the US.
I have no idea why there was nobody there. I suppose that some of them moved to the gate to manage the boarding process but they could have left one or two employees there to check in the stragglers or at least tell people they were [expletive] out of luck, to suck it, and come back tomorrow.
I thought you said the call center in India showed you as checked in?
If they closed the counter for an international flight more than an hour before departure and knew people still weren't checked in, then there should be no problem at all getting a refund from United. 60 minutes is the minimum check in time for almost every airline - even for international flights - and you said you still had 60+ before when you returned to the counter.
The chick in India told me I was checked in yes, but then the chick in the US told me that no, I absolutely wasn't, even when I told her what the chick in India told me.
I was definitely there with an hour to go before departure, but with nobody to talk to in person to confirm that, I'm worried that it will just be my word against theirs. We'll see what happens.
After going through the customer service channels, and United assuming I missed my flight because I was a moron and refusing my refund request, I posted on their FB wall. Now random people are defending United on their wall. Probably freaking shills. Anyone who wants to post their United screwed me stories on their FB wall please feel free to do so.
G. Keenan wrote:After going through the customer service channels, and United assuming I missed my flight because I was a moron and refusing my refund request, I posted on their FB wall. Now random people are defending United on their wall. Probably freaking shills. Anyone who wants to post their United screwed me stories on their FB wall please feel free to do so.
kinda reminds me when bourdain called paula a dangerous person or whatever and so many pdeen fans went to his facebook page and were [expletive]' and moanin' taking it all personally
G. Keenan wrote:After going through the customer service channels, and United assuming I missed my flight because I was a moron and refusing my refund request, I posted on their FB wall. Now random people are defending United on their wall. Probably freaking shills. Anyone who wants to post their United screwed me stories on their FB wall please feel free to do so.
G. Keenan wrote:After going through the customer service channels, and United assuming I missed my flight because I was a moron and refusing my refund request, I posted on their FB wall. Now random people are defending United on their wall. Probably freaking shills. Anyone who wants to post their United screwed me stories on their FB wall please feel free to do so.
Just read through the comments. LMAO
I feel like I'm being pretty reasonable.
Who the hell are these people that jump on a giant corporation's Facebook page to defend it against customer complaints?
